Voice agents & call flows
Inbound and outbound call experiences with explicit prompts, branching logic, error paths, and a clear route to a person.
Voice technology · AI · communications
AI that understands the call—and knows what happens next.
From speech recognition and transcription to voice agents and telephony integrations, we connect audio to the business workflows behind it. We engineer the pipelines, safeguards, and integrations that make voice a practical part of a product.
VOICE WORKFLOW SYSTEM VIEW
Call audioTelephony / SIP
Speech layerRecognize · transcribe
AI + workflowUnderstand · decide
Next actionCRM · team · API
Human handoff stays in the flow
What we engineer
Voice is a system—not just a model or a dialer.
Reliable voice products depend on the complete path: media, recognition, decisions, integrations, and what happens when automation needs help.
Speech recognition & transcription
Audio ingestion, streaming or batch transcription, timestamps, structured extraction, and handling for uncertain results.
AI-assisted conversation logic
Use language models for bounded tasks such as classification, summarization, or response drafting—with validation and fallbacks.
Telephony & SIP integration
Connect call control, audio processing, service APIs, and operational events without blocking the live media path.
Multichannel communication
Coordinate voice with WhatsApp, Telegram, and other business channels while preserving useful customer context.
Operations & observability
Monitor delivery, failures, latency, and handoffs; give teams a way to understand and improve the workflow.
A reliable voice pipeline
From first sound to the right next step.
We connect the stages and define their boundaries so the call can stay responsive even when downstream AI or business systems need more time.
- 01
Capture
Receive the call or audio event and establish session context.
- 02
Understand
Recognize speech, identify intent, and extract only the fields the workflow needs.
- 03
Decide
Apply clear business rules; use AI within bounded, testable tasks.
- 04
Act or hand off
Route, notify, update a system, or move the conversation to a person.
- 05
Review
Measure outcomes and inspect failures without exposing unnecessary audio or personal data.
Designed with safeguards
Explicit latency budgetsHuman fallback pathsConsent & retention rulesObservable failure states
Selected project · botto.ai
Communication products need more than a dialer.
Botto.ai is a multi-channel communications platform that brings voice campaigns, speech recognition and synthesis, messaging workflows, audience tools, CRM/API integrations, and reporting into one operating context.
A voice workflow has to do more than play audio. It needs to interpret a response, choose a safe next step, update the right system, route exceptions, and keep useful context available to the team.
Our work on Botto.ai sits at that intersection: telephony, speech processing, backend orchestration, and the product workflows that connect conversations to business operations.
Engineering foundations
A voice stack built end to end.
Voice systems span more than a model. We combine call routing, real-time media, transcription, structured AI decisions, application logic, and event data.
Call and media infrastructure
Telephony control, SIP routing, and real-time media handling for voice applications.
Transcribe, then choose a safe next step.
Whisper converts speech to text. Jev returns structured, confidence-aware decisions that application code can validate and route—with a human fallback when needed.
Product and service logic
Backend and mobile services connect calls to existing tools, internal workflows, and customer-facing applications.
State, events, and observability
Persist workflow state, process operational events, and make system behavior visible to the teams who run it.